Unfortunately, it is not possible to order a product that is out of stock. However, you can click on "Be notified" and enter your email address. You will then receive immediate notification from us as soon as the product can be ordered again.
The delivery address can be changed during the order process. You can specify a delivery address different from the billing address. You can also add an address, other than the default one, on your account.
Unfortunately, it is not possible to order by phone. We limit ourselves to online orders to offer you the best possible customer experience (delivery times, security, etc.).
As soon as you place an order via RoasterCup , you will receive an order confirmation by email from us. Possible causes for non-receipt of the confirmation could be :. Spam folder. E-mails may end up in the spam folder. To avoid this in the future, y
You'll find your order number either in the order confirmation you receive from us by e-mail, or in your customer account under "Orders". You can also follow the status under in the same place.
If you want to add, remove or exchange items, unfortunately this is only possible by cancelling the current order and placing a new order.
If you notice an error in your delivery address, ideally immediately after receiving your order confirmation, our customer service will be happy to correct it for you. Once your order has been packed, we cannot make any adjustments for you.
You can only cancel your order via our customer service support, which can only do so if your order has not yet been processed. After shipment, you can of course exercise your right of withdrawal and return the order. All the information you need can