RoasterCup FAQ Center

<p>Unfortunately, it is not possible to order by phone. We limit ourselves to online orders to offer you the best possible customer experience (delivery times, security, etc.).</p>

Unfortunately, it is not possible to order by phone. We limit ourselves to online orders to offer you the best possible customer experience (delivery times, security, etc.).

Is it possible to order by phone?

Orders

How long can I keep my coffee?

What does the promise of fresh coffee means?

What does exclusive coffee on RoasterCup means and is it more expensive?

I can't find the product I want on RoasterCup

When will a product be available again?

Customers reviews

How Long Do Freshly Roasted Coffee Beans Retain Their Freshness?

Why is single origin coffee better ?

Products

Can I order a product that's out of stock?

How do I define a different delivery address?

I have not yet received an order confirmation from RoasterCup

Where can I find my order number and track its status?

Can I change my order content after payment?

Can I change my delivery address after my order confirmation?

Can I still cancel my order after it has been confirmed?

How do I create a customer account?

What can I do if I've forgotten my login details?

How can I change my e-mail address?

How can I delete my account?

Customer account

Complaints

What payment options do you offer?

What payment security does roastercup offer?

Billing

Payment

Return & Refund Policy

Which countries does RoasterCup deliver to?

What are the shipping costs and delivery times?

Can I have my order gift-wrapped?

How can I have my order delivered to a collection point?

My order has not been delivered!

My shipment is incomplete or damaged

Deliveries

Subscription cancellation and edit rules

Subscription

Vouchers, gift cards and promotional codes

I forgot to use my voucher, promotional code or gift card!

Gift cards and discount codes

Referral

Referral & loyalty points

Is it possible to order by phone?Updated a year ago