RoasterCup FAQ Center

&#xA0;We deliver to the following countries: Luxembourg, France, Belgium, Netherlands and GermanyOur strategy is to gradually expand the countries/cities where our roasters operate.

We deliver to the following countries: Luxembourg, France, Belgium, Netherlands and Germany. Our strategy is to gradually expand the countries/cities where our roasters operate.

Which countries does RoasterCup deliver to?

Deliveries

How long can I keep my coffee?

What does the promise of fresh coffee means?

What does exclusive coffee on RoasterCup means and is it more expensive?

I can't find the product I want on RoasterCup

When will a product be available again?

Customers reviews

How Long Do Freshly Roasted Coffee Beans Retain Their Freshness?

Why is single origin coffee better ?

Products

Can I order a product that's out of stock?

How do I define a different delivery address?

Is it possible to order by phone?

I have not yet received an order confirmation from RoasterCup

Where can I find my order number and track its status?

Can I change my order content after payment?

Can I change my delivery address after my order confirmation?

Can I still cancel my order after it has been confirmed?

Orders

How do I create a customer account?

What can I do if I've forgotten my login details?

How can I change my e-mail address?

How can I delete my account?

Customer account

Complaints

What payment options do you offer?

What payment security does roastercup offer?

Billing

Payment

Return & Refund Policy

What are the shipping costs and delivery times?

Can I have my order gift-wrapped?

How can I have my order delivered to a collection point?

My order has not been delivered!

My shipment is incomplete or damaged

Subscription cancellation and edit rules

Subscription

Vouchers, gift cards and promotional codes

I forgot to use my voucher, promotional code or gift card!

Gift cards and discount codes

Referral

Referral & loyalty points

Which countries does RoasterCup deliver to?Updated a year ago