Customers reviewsUpdated a year ago

Information on publishing, selecting and weighting reviews

You have the opportunity to submit reviews of products available on RoasterCup. 

Customers who have purchased a product will receive a product review request via our independent service provider Yotpo 80 days after their order. In response to this request, customers may submit a product review. Alternatively, reviews can also be submitted directly in the online store by clicking on the "Write a review" button. 

This second option is also available to non-customers. 

Publication criteria

We publish all positive and/or negative reviews. However, we reserve the right not to publish or to delete reviews if they meet one of the following criteria: 

1. Reviews published when the customer has not made the associated purchase 
2. Promotional content: this includes any promotional content such as reviews or links to other vendors or websites.
3. Offensive language.
4. Offensive or illegal content: this includes content inciting crimes against humanity, racial hatred or violence.
5. Personal information: do not add details that violate your privacy or the privacy of others. This includes passwords, payment card numbers, telephone numbers, e-mail addresses or postal addresses.
6. Content that may infringe the intellectual property rights of third parties; this includes photos, articles, etc.
7. Content that could otherwise harm third parties; this includes content that is reputably damaging or misleading about a product/manufacturer or the like. 

RoasterCup publishes positive and negative reviews so that all aspects and opinions on the respective product can be presented. If a review fails to take into account any of the above aspects, we reserve the right to remove the review.

Product star ratings

In addition to submitting a review in text form, we also allow you to leave a star rating. Star ratings are used to get an initial impression of the overall rating of the product concerned without having to read all the reviews.

To calculate the overall rating and the percentage distribution per star, we use a simple average of all the reviews submitted. 

If a product has a combination of poor reviews and fewer than two star ratings, it will be removed from RoasterCup.